Customer Charter

With the RMG Customer Charter, we provide a framework, defining the service delivery standards we strive to maintain, the rights and expectations of our customers, and how complaints from customers will be handled.

We aim for accountability, integrity and excellence and our charter outlines the promises we’ve developed by listening to our customers.

Our top commitment is to ensure that RMG staff always deliver excellent customer service; that they apply the highest service standards to all customer enquiries and use your feedback to improve our services; that we be open, honest, fair and consistent when delivering our services and treat you with respect.

To read our full commitment to you, click here.

To review our complaints procedure please click here