Whatever your enquiry or problem, we are here to help. If your queries cannot be answered below then please contact our Customer Services Team directly using our Contact Us page.
What is RMG’s Opening Times?
How do I locate my Customer Reference Number?
What are RMG timescales for dealing with queries?
Are RMG my Management Company?
What is the difference between my service charge, estate charge and ground rent?
What is RMG Living and how do I log in?
How do I change my contact details?
Can I authorise additional people to access my account?
What is RMG Living and how do I Log in?
How do I Change My Contact Details?
Who is responsible for repairs?
What is the difference between “Freehold” and “Leasehold?”
What is the difference between a communal and demised fault?
What if my development is still under construction?
Who is responsible for flat to flat leaks?
How do I report problems of noise/nuisance caused by other residents?
What can I dispose of in the bin store?
How do I report an abandoned vehicle?
Access to your Property
Can I change the windows in my leasehold property?
Can I have a pet?